Hi everyone, 

With the season kicking off, this is your final reminder to make sure everything's in place so your games are captured and available in the IWSOC National Video Exchange from day one. Here's a quick recap of what we've covered so far, plus what to double-check this week.

Quick recap of past emails

• Getting access: You need a signed order form for NVE access — reach out to your sales manager if that's not done yet.
• Camera installs: Installations should be booked and completed before your first home game. If you already have a Spiideo camera, make sure a scene check has been run to confirm image quality, calibration, and network performance.
• Support@spiideo.com OR the chat widget in the bottom right corner when logged in can help with this.
• Getting video into the exchange: Three ways — Spiideo cameras (automatic, no upload needed), RTMP ingestion (stream key from Hudl/Veo/broadcast), or manual upload after the game.
• Joining the competition: Add yourself under Competitions > Members (Editor or Viewer role), and schedule all regular-season home games.
• Game-day basics: Schedule recordings with a 30-minute buffer before/after kickoff; upload manually recorded games right after the final whistle; stats and data populate within 24 hours.
• Rosters: Submit your roster so player profiles load correctly (instructions below) — rosters also pull from your first box score, and corrections can be requested through support.

What to do this week

1. Confirm your order form is signed.

2. Book or verify your camera installation.

3. Make sure you've added yourself to the competition and scheduled your home games.

4. Submit your roster if you haven't already.

If you're missing any of this, don't wait — reach out and we'll get you sorted before your first match.

ICYMI: Overview of some key features: PDF Reports, Comments, xG

Roster Clarity

You can submit your roster via the submission form OR you can contact our Support team for any adjustments that need to be made or corrected to your existing roster.

How to reach us

For anything game-specific or time-sensitive, the fastest path is through the support chat. For general questions about your account or the exchange, you can always get in touch directly to your Customer Success Manager or me.

Best,
Derek Schell
Senior Customer Success Manager, Spiideo

Your Customer Success Manager

Kaelon Fox

Customer Success Manager

kaelon.fox@spiideo.com