Hi everyone, 

Sending some reminders and helpful tips as we head into week 2. 

ICYMI, here is an overview of some key NVE features (PDF Reports, Comments, xG).

Scheduling

• If you are using Spiideo cameras, you MUST have all home games prescheduled in the exchange - each game as a new fixture.

• If you are doing manual upload, you do not need to schedule ahead of time. You must upload the game footage by 11:59 pm local time the day of the match. The editing or extending recordings options below will not apply to you. 

Changes to your Schedule

There are two ways to edit an existing fixture, and the editing method used depends on if the recording has not started or if the recording is underway. 

Editing a recording

You can always edit the start or end time (or any other fixture details) for a recording that has not yet started by using the pencil icon next to your fixture (weather delays, changed start time, etc.)

Extanding a recording

• After the recording has started, you can extend the existing recording instead of editing it.

• If your game has started recording and there is a weather delay (or you need to add time to the recording), you will need to log in to app.spiideo.net and extend the recording - this will not break up the recording into separate recordings. The user who scheduled must be the user who extends.

Roster Clarity

You can submit your roster via the submission form OR you can contact our Support team for any adjustments that need to be made or corrected to your existing roster. 

How to reach us

For anything game-specific or time-sensitive, the fastest path is through the support chat. For general questions about your account or the exchange, you can always reply directly to me or your Customer Success Manager. 

Best,
Derek Schell
Senior Customer Success Manager, Spiideo

Your Customer Success Manager

Kaelon Fox

Customer Success Manager

kaelon.fox@spiideo.com