"How do I get support?"
For technical support with your scene/home venue, cameras, or AutoData, reach out to support using the chat widget in the bottom right of the app or email support@spiideo.com.
“How do I get my roster into the exchange?”
If you haven’t already submitted your roster, it will be pulled from your first box score as a source of truth. If you notice roster issues, you can either notify support of the issues, re-submit your official roster to our support team, or fill out the form here.
"My game didn't show up right away."
If you are the home team without Spiideo cameras, make sure to upload your game as soon as possible. If you are the away team, the home team is responsible for uploading video or ensuring the game is scheduled/added to the competition and video gets into the exchange.
AutoData can take up to 24 hours to populate after a game is in the exchange.
"How do I find my opponent's footage?"
You can find any game footage within the competition itself by reviewing the fixtures list and clicking on the game, or you can navigate to a team profile / your next opponent to see their schedule.
How to reach us: for anything game-specific or time-sensitive, the fastest path is through the support chat. For general questions about your account or the exchange, you can always reply directly to your Customer Success Manager or me.
