Hi everyone, 

It’s game week! Here's your game-day checklist to make sure your first game in the exchange goes smoothly.

Confirm your games are scheduled

• If you are using Spiideo cameras, first you need to have them installed. If you have not installed, please book time to install here.

• If you’ve already installed your Camera or you are an existing Spiideo customer, please run a scene check (check image quality, calibration, network speeds) asap and reach out to support@spiideo.com if your venue needs a recalibration or adjustments in any way.

• Once confirmed, schedule your home games

  • If using RTMP ingestion, schedule your home games.

  • If using manual upload post-game, you do not need to schedule. You can upload after the match.

If you have any questions, please contact your Customer Success Manager or support through the chat feature.

Before kickoff

• Schedule your recording with at least a 30 minute buffer before and after the match, in case of a delay or extra time.

During the game

• No action needed; focus on winning the game.
  
• If you do notice any issues during a recording, contact our support team using the chat widget in the bottom right of the app.

After the game

• Manual uploads should go in as soon as possible after the final whistle to stay within the exchange's policy window.
• Statistics and event data will populate within 24 hours on each match, linked directly to the video. Within 24 hours check back to see the breakdown of the game. If you do not, please reach out to support right away.

FAQs

Do I schedule scrimmages or preseason games?

No. Exhibitions or pre-season games will NOT be uploaded to the exchange. If you are above a Basic tier, you can record locally in the recordings tab of your Spiideo perform account for a non-regular season game.

I can’t schedule because it says my scene is not available for recording.

Your cameras are not installed. Once your cameras are installed and scene is set up and online, you are able to schedule your recordings. If you are doing manual upload post game, you won’t be able to schedule ahead of time. Everything will be done post-game.

Do I tag the game in the exchange?

No. To access your Perform account’s ability to tag, make clips, and add to presentations, you must copy the recording from the competition fixture to your own account and tag there. No tagging will occur on the recording within the competition.

If you notice roster inconsistencies after your first match, reach out to support with your up-to-date roster and we can resolve that for the next match.

For any troubleshooting within your account, please reach out to Support or your Customer Success Manager.

Welcome to the IWSOC National Video Exchange.
We're glad to have you in it.

Best,
Derek Schell
Senior Customer Success Manager, Spiideo

Your Customer Success Manager

Kaelon Fox

Customer Success Manager

kaelon.fox@spiideo.com